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Product Manager

Paolo Garcia

A highly experienced product manager with a background in quality assurance, testing, and customer support. Paolo has owned the software development life cycles of business-critical applications, ranging from multinational business accounting software that interfaces with the Australian Tax Office, to e-commerce portals that process over $1M of monthly sales revenue. From requirements gathering, through to development and post-launch support, Paolo is well versed in managing technical teams at every phase of the product life cycle.

Product Management

Product Testing

Business Analysis

Team Management

UI/UX Design

CLIENTS Paolo HAS WORKED WITH

Employment

Product Manager

Circle In

November 2020 – Present

While working at Circle In, Paolo is instrumental in driving forward their employee benefits platform, which is designed to benefit support parents and caregivers. Some of his key responsibilities include:

Senior Product Manager and Team Lead

Coles Group

May 2020 – October 2020

At Coles Group, Paolo worked to help understand business requirements, and how they could push forward into the future. Some of his key responsibilities included:

Product Owner / Business Analyst

Bed Bath ‘N Table

Oct 2019 – Mar 2020

Engaged to raise the functionality and business value of Bed Bath ‘N Table’s eCommerce portal, while supporting the transition from an agency-led product team to internal staff. Mandates included better use of enterprise data, feature releases to support a new line of revenue, and improvements to the user experience to drive up conversion rates. Key responsibilities included:

Product Manager / Business Analyst

irexchange

Nov 2017 – Oct 2019

Owned the software development life cycle of the applications driving this disruptor of the Fast Moving Consumer Goods (FMCG) wholesale distribution market. The suite of applications encompassed order dispatch and delivery optimisation, product management, and online customer purchasing, eventuating in over 200 deliveries per day and 1M$ in monthly revenue. Key responsibilities included:

Quality Analyst

MYOB Australia

Dec 2010 – Oct 2017

Maintained the ongoing quality and compliance of an industry-standard accounting application, involving requirements from both the Australian Tax Office and the New Zealand Inland Revenue Department. Contributed to solution design throughout the product life cycle, while designing and conducting test plans to ensure quality standards were met. Key responsibilities:

Projects Paolo has worked on:

Oct 2019 - Mar 2020
E-COMMERCE PORTAL OF LEADING RETAILER
Executed a product uplift of Bed Bath N’ Table’s e-commerce website, while transitioning them from an external product team to internal ownership. Updated user experience for higher conversions, integrated product data, and established ongoing management practices.
Developing A New Tailored Customer Experience
As part of his role at Circle In, Paolo has been a key part of developing a scalable platform to replace their legacy stack. This was designed to allow the business to expand globally. The project saw them simplifying the content management process and enabling the development to release new features rapidly. The project also included a new and enhanced user experience and a machine learning recommendation engine, which allowed Circle In to enhance their market standing.
Creating Federated Authentication And Central Customer Profile
While at Coles Group, Paolo was part of an initiative to create a single customer identity and profile that can be used across all Coles Group channels/brands. As part of this project, he sliced work into a logical sequence of deliverable work, created a delivery roadmap, continuously gathered requirements from the involved stakeholders and more. The successful completion of the project saw a reduction in customer friction, and allowed Coles to improve their insights into customer behaviour.

Publications and References

Education

Bachelor of Business (Accounting)

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